![]() To enable Cached mode again perform the same process as above but tick the “Use Cached Exchange Mode” box instead. Once Outlook has re-opened you should find that your sent items are displaying correctly again. You will now need to close Outlook for the changes to take effect. Once this is done click “OK” then “Next” and “Finish”. In the following window select the “Advanced” Tab and un-tick the “Use Cached Exchange Mode” box. In the next window click “More Settings” in the bottom right hand corner. This will bring up the accounts box, Select the Exchange account and click “Change”. ![]() ![]() To do this click “File” then “Account Settings” and “Account Settings” again. If this does not solve your problem then you may need to turn Exchange cached mode off and back on. I am having the same issue my sent item folder is not showing and I cannot find the sent emails Open Microsoft Outlook Select the Deleted folder first and then, using the menu, select Mailbox > Use This Mailbox For and choose the option Trash As you can see below, my messages in my newly created 'TEST FOLDER' folder for sent messages are all. At Home Tab, click Rules -> Manage Rules & Alerts 2. If you have a problem with sent items not appearing in Outlook 2010, sometimes it can be the view settings in this case you can try and reset the view by clicking the “View” tab on the Ribbon interface and then choosing “Reset View”. How to Specify where Sent Messages will be stored for an IMAP account in Outlook 2013, 2016 & 2019. When using a Microsoft Exchange account in Outlook 2010 you may find that when you click sent items nothing appears.
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